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Shipping Policy

At The Rec Haven, we’re committed to delivering a reliable, transparent, and seamless shipping experience. This policy outlines how we handle shipping for all orders placed through our website: https://therechaven.com.

1. Shipping Destinations

We currently ship to the following regions:

  • United States – All 50 states

  • Canada

  • Coming Soon: We’re working to expand our international shipping capabilities. Stay tuned!

2. Shipping Costs

United States

  • Free shipping on all orders over $100

  • Orders under $100: Rates calculated at checkout based on weight, size, and location

Canada

  • Rates calculated at checkout

  • Customers are responsible for any import duties, taxes, or customs fees

No Hidden Fees: All charges are displayed clearly during checkout.

3. Order Processing Time

  • Most orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed before 5:00 PM EST are usually processed the same day.

  • Weekend/holiday orders are processed on the next business day.

⚠️ Game Tables Exception:
Because each billiard table is custom-made to order and requires cloth shipped from the UK, production and processing do not begin immediately. Production starts once the customer completes and submits their Delivery Acceptance Form, confirming installation details.

4. Estimated Delivery Times

United States (General Products)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Canada

  • Standard International Shipping: 7–14 business days

Game Tables

  • Billiard Tables: Every billiard table is custom-made and requires additional production time. Estimated 30–48 business days for production and shipping, depending on order volume and cloth availability. Because cloth is sourced internationally, delays may occur.

  • Poker Tables & Other Game Tables (without billiard cloth): Estimated 10–14 business days for production and shipping.

  • Smaller Products (stools, covers, accessories, etc.): Ship directly without the Delivery Acceptance Form, usually within 5–10 business days.

Note: Delivery times may vary due to product size, weather conditions, carrier delays, or customs processing.

5. Delivery Acceptance Form (Game Tables)

For billiard tables and other large game tables, production will not begin until the customer completes and submits a Delivery Acceptance Form. This form ensures that delivery details (such as freight access, installation readiness, and scheduling) are confirmed ahead of time.

Once the Delivery Acceptance Form is received, the order will move into production. Any delays in completing this form may extend the total lead time for your order.

6. Shipping Methods & Carriers

We partner with trusted carriers to ensure safe and timely delivery:

  • Domestic: UPS, FedEx, LTL Freight (for large tables)

  • International: DHL, FedEx International

All shipments include:

  • Package tracking

  • Full insurance against loss or damage

7. Order Tracking

Once your order ships, you’ll receive an email with:

  • Your tracking number

  • Carrier information

  • A direct link to track your order

You can also check your status anytime at: https://therechaven.com/track-order.

8. Delivery Issues

If your order is late or missing:

  1. Confirm your shipping address was entered correctly

  2. Check with neighbors, building management, or delivery lockers

  3. Still missing? Contact us immediately at support@therechaven.com

We will work directly with the carrier to resolve any issues and ensure your satisfaction.

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