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Refund policy

RETURN & REFUND POLICY

At The Rec Haven, operated by Linus T Gedeo Jr, we are committed to a transparent and straightforward returns process. Please read this policy carefully before placing your order.

1. Order Cancellation
Orders may be canceled at no charge only if the request is made before the order has shipped. To request a cancellation, contact us immediately:
Email: support@therechaven.com
Phone: (484) 657-9225
Once an order has shipped, it cannot be canceled and will be subject to the return terms below.

2. Return Eligibility
Most standard products are eligible for return within 30 days of delivery, provided the following conditions are met:

  • The item is unused and in its original, resellable condition
  • It is returned in its original packaging with all parts, manuals, and accessories included
  • The return request is initiated within 30 days of the delivery date

3. Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or refunded:

  • Custom or personalized products (including made-to-order billiard tables and themed pinball machines) once production has begun
  • Items that have been used, assembled, or are not in original condition
  • Items missing original packaging, parts, or accessories

4. Return Shipping Costs
Customers are responsible for all return shipping costs on non-defective returns. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
The only exceptions are returns due to our error — specifically, items that arrived defective, damaged in transit, or materially different from what was ordered. In those cases, we will cover return shipping costs and provide a prepaid return label.

5. Restocking Fee
A 25% restocking fee applies to approved returns of non-defective items. This fee does not apply to returns caused by our error, including items that arrived defective, damaged in transit, or materially different from what was ordered.

6. How to Initiate a Return

  1. Email support@therechaven.com or call (484) 657-9225 within 30 days of delivery
  2. Include your order number, the item(s) you wish to return, and the reason for the return
  3. Wait for written return authorization and shipping instructions before sending any items back
  4. Ship the item using a trackable carrier to the address provided in your return authorization

Returned items sent without prior authorization will not be accepted.

7. Refund Processing
Once your return is received and inspected, we will notify you by email of its approval status. Approved refunds, less any applicable restocking fee, are issued to the original payment method within 7 business days of approval.

8. Exchanges
We do not process direct exchanges. To exchange an item, return the original per the terms above and place a new order for the desired product.

9. Contact Us
The Rec Haven, owned and operated by Linus T Gedeo Jr

Business Address: 6105 Good Hunters Ride, Columbia, Maryland 21045
Email: support@therechaven.com
Phone: (484) 657-9225
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET