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Shipping policy

SHIPPING POLICY

At The Rec Haven, we're committed to delivering a reliable, transparent, and seamless shipping experience. This policy outlines how we handle shipping for all orders placed through our website: https://therechaven.com

1. Shipping Destinations
We currently ship to the following region: United States (lower 48 states)
At this time, we do not ship internationally or to Alaska, Hawaii, or U.S. territories unless otherwise stated on the product page.

2. Shipping Costs
We offer free standard shipping on orders within the lower 48 United States unless otherwise stated on the product page.
Any applicable shipping surcharges or special delivery charges will be clearly noted on the product page or at checkout before purchase.
Certain oversized or freight-shipped items may require additional delivery coordination prior to shipment. If scheduling or special delivery arrangements are needed, we will contact the customer directly.

3. Order Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).
Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
In some cases, order processing may take slightly longer depending on product type, supplier processing times, or order volume.

4. Estimated Delivery Times
Estimated delivery times vary depending on the product, supplier, customization, and shipping method.

General Delivery Estimates:

  • Items typically arrive within 6-10 business days

Because The Rec Haven carries products from multiple suppliers, shipping timelines may vary by product. If a product has a different estimated delivery window, that information may be listed on the product page or provided after purchase.

5. Freight, Oversized, and Specialty Deliveries
Some products sold by The Rec Haven — including but not limited to billiard tables, poker tables, arcade machines, pinball machines, home theater seating, and other oversized game room furniture — may ship via freight carrier instead of standard parcel delivery.

For freight deliveries:

  • Delivery times may be longer than standard shipping estimates
  • The carrier may contact the customer to schedule delivery
  • The customer may need to be available to receive and inspect the item upon arrival
  • Delivery may be curbside or threshold depending on the product, carrier, and supplier terms

Please review the product page for any item-specific shipping notes.

6. Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout when available.
Please note that some freight or custom orders may have limited tracking visibility depending on the carrier or supplier.

7. Split Shipments
If your order contains multiple items, they may ship separately depending on supplier location, product type, or availability. In these cases, you may receive multiple tracking updates.

8. Delays
While we do our best to ensure timely delivery, shipping delays can occasionally occur due to: carrier issues, weather conditions, supplier delays, inventory availability, freight scheduling, or high seasonal demand.
The Rec Haven is not responsible for delays caused by carriers, manufacturers, or circumstances outside of our control, but we will do our best to keep customers informed and assist when possible.

9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
If an incorrect shipping address is provided and the order has not yet shipped, please contact us as soon as possible at support@therechaven.com so we can attempt to update it.
Once an order has shipped, we cannot guarantee that address changes can be made.

10. Damaged, Lost, or Missing Shipments
If your order arrives damaged, missing, or appears lost in transit, please contact us within 7 days of delivery at support@therechaven.com with your order number and any relevant photos or details.
We will work with the carrier and/or supplier to help resolve the issue as quickly as possible.

11. Questions
If you have any questions about shipping, delivery times, or a specific product, please contact us at:

Business Name: The Rec Haven is owned and operated by Linus T Gedeo Jr
Phone Number: (484) 657-9225
Email: support@therechaven.com
Website: https://therechaven.com
Business Address: 6105 Good Hunters Ride, Columbia, Maryland 21045